Agoda

Agoda offer abysmal service, spent hours on the phone and writing emails to Agoda and my Bank as they claimed my bank had declined a credit card charge. In the final analysis it was an Agoda issue.

Contact centre works to a script, providing "canned" verbal and written responses. Agents reluctant to connect you to a manager who can consider your issue in an informed, intelligent way.

Dealing with Agoda proved a very frustrating and costly experience.

Consider alternative companies.