Carmen Cripps´ profile

Reviews (1)

Wowcher

Christmas present still not received

I have experienced the same problem as other customers where I redeemed my voucher on 10th December for an item from Bluebud. I still have not received the item. I was provided with a tracking order number just after christmas but this is still not being recognised. I do not believe the item has actually been sent. I have tried to contact Bluebud by email but have not had any reply and the phone line is constantly engaged. I have not received the callback "within 3 working days" from Wowcher from my last phone call on 31st Decemeber although I had a reply to a strongly worded email I sent on 2nd January, the same day. Wowcher asked me to wait until 4th January which I did, still no delivery. I emailed Wowcher again on this day as they asked me to, no reply. I would strongly NOT recommed Bluebud and feel like I am constantly leaving messages with Wowcher but feel this is not being moved forward. I have now lost my patience so will be looking into making a formal complaint's.
Wowcher number 936276

10 January 2013

Reply from wowcher.co.uk

Good Morning,

We are very sorry to hear that you have not received your item, we are aware that there have been some delays with the merchant despatching the goods and we are working closely with them to ensure all customers receive their goods.

We have received your email and someone will be in touch shortly. We aim to respond to all emails within 3 working days.

Kind Regards

Wowcher

Carmen Cripps´ profile

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Carmen Cripps
Reviewer
1970
Cosham, United Kingdom

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