Tíona Mc Sherry´s profile

Reviews (1)



I ordered a Sony xperia in November as a Christmas present for my daughter - it did not come! I've spent a total of 4 hours 35 minutes on the phone only having managed to speak to a human being once for a total of c.10 mins, the rest of the time being spent on hold waiting for one of their staff to become available! I have now been bombarding them with e-mails, upwards of 20, the majority of which they do not respond to and when they do respond it is with automated e-mails and a new ticket number!! I am very angry and frustrated. I would like my phone, which I have paid for and I'd like it now or else the money I paid for it returned to my bank immediately!!!!!!!!!!!!!

I posted a review of Value Basket 2 days ago on this site. I tried contacting customer services again via phone yesterday. No reply. I then decided to contact them via their sales department and surprise surprise, someone answered the phone! Of course they could not assist me in any way because they were a different department. But they couldn't even put me through to speak to anyone in customer services and there was no-one in a higher level to speak to!! But the sales person advised me, lol, lol, to send them an e-mail as it will be responded to within 24 hours. It's like banging your head against a brick wall!! I received an e-mail from them today which was obviously in response to what I posted yesterday. They have now offered me a black/yellow sony xperia as opposed to the black/pink one I paid for in November as a Christmas present for my daughter!!
When Value Basket reply to this post I would like them to state on this site that they will be giving me a full refund, an apology for ruining Christmas for my daughter and an apology for the tremendous stress they have put me under in trying to sort this whole mess out. I most definitely do NOT want an automated e-mail response!!

Dave found this review useful

11 January 2013

Reply from valuebasket.com

Hello Tiona,

Thank you for your review, and we do apologise for the delays in response.

One of our reps will be contacting you very shortly to confirm the processing of your new item selection. Your acceptance of our offer is greatly appreciated.

Kind regards,

Angel Liu

Tíona Mc Sherry´s profile

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Tíona Mc Sherry
Female, 1967
Castlewellan, United Kingdom