Have used three times now since October 2012 for London weekend breaks. Each time we have had really good deals and the customer service is perfect. Yesterday we had an email saying an extra ten per cent off so decided to have another trip to London.......when we phoned to arrange the lovely girl was fully aware of the offer (wish the same could be true of all companies as had real difficulty with another large travel company recently who despite advertised offers and codes could not apply the advertised discount) and was able to tell us immediately what the discounted price was and able to confirm the 'hidden gem' deal was in fact our preferred hotel - Thistle Marble Arch. Very helpful and made booking a pleasure. It's great to get instant confirmation and then shortly before the stay to get another email confirming the reservation with the hotel and a named contact at the hotel. All in all would recommend hotelsdirect to anyone. Thanks to all.
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