Naomi Pollard´s profile

Reviews (1)

PressureWasher.co.uk

Unreliable. Ordered on the 7th January 2013 with next day delivery. I called them whilst placing my order to make sure it would be delivered the following day as the pressure washer was urgent.

Unreliable. Ordered on the 7th January 2013 with next day delivery. I called them whilst placing my order to make sure it would be delivered the following day as the pressure washer was urgent. I was told it would be delivered on on the 9th 2 days later not next day. On the 8th January I was called and told they were out of stock and that I wold get delivery on the 10th January, this did not happen. Instead I was called again and told they had no stock and the new stock was due in Friday 11th January. They also told me that they had tried to call me the day before the delivery as due (10th) and had left a message. This they had clearly lied about as there were no messages. Conclusion lost 2 days pay, had to wait for the refund to be credited back to my card, was lied to about contact and found this company to be very poor.

10 January 2013

Reply from PressureWasher.co.uk

Dear Naomi,

Thank you for your feedback. As you can see by our existing reviews, we take our customer service extremely seriously, and we are very sorry that you feel let down by us on this occasion.

Unfortunately in this instance we were let down by a late delivery. We made contact with you to keep you updated on what was going on, but unfortunately our stock delivery was delayed further. We do not know why the message didn’t get to you. It is in our interests to keep our customers informed of any problems that might occur, and this we endeavour to do at all times. It is possible there may have been a human error and the message could have been left with a wrong number; I can assure you that there was absolutely no intention to deceive you in any way.

You have now been fully refunded.

Please accept our sincere apologies.

Kind regards,

The PressureWasher.co.uk Customer Service Team

Naomi Pollard´s profile

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Naomi Pollard
Reviewer
1979
Barnstaple, United Kingdom

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