I bought a pair of Dr Martens from Pediwear in September 2011. I noticed in October 2012 that the leather had split on one of the shoes. As I am used to Dr Martens lasting for many years, I contacted Pediwear to find out if there was anything they could do.
Pediwear offered to send the shoes to Dr Marten, for them to decide if it was a manufacturing fault. It took a couple of months to get a response out of Dr Marten - Pediwear were extremely apologetic about the wait. Eventually Dr Marten agreed that it was a manufacturing fault, and Pediwear happily supplied me with a new pair of shoes and refunded my postage.
Particular mention should go to Adele in their customer service department, who was extremely helpful and friendly. I would definitely recommend Pediwear to anyone looking for great customer service, and new shoes!
Evgeniy found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook