Missguided

unacceptable

I ordered a dress on 23rd December 2012, standard delivery. Payment was taken immediately and I received an email to say I would receive a follow up email with dispatch and tracking details... this never arrived, nor did my dress! By 3rd jan, I was thoroughly hacked off and relayed a message via PayPal that I wanted my money refunded! Almost immediately, an email appeared in my mailbox to say that they had suddenly discovered (seemingly without having to be prompted?) That I had 'mistakenly' been allowed to order a dress that was not available and that they would refund my payment... However, this refund has not yet been paid and I am about to pursue this matter further... I wish I had read reviews on this company before trying to purchase!

15 January 2013

Reply from Missguided

Hi Tracey,

We do apologise for the technical error you experienced whilst shopping with Missguided. Your refund has been processed and should be appearing in your account. An automated message should have been received by yourself shortly after placing the order and I sincerely apologise if this was not the case.

Best Wishes,
Grace xx