Helen Barker´s profile

Reviews (1)

iflorist

would never use them again, terrible service

I ordered my flowers to be delivered to a hospital ward just before Xmas. They were never received. I sent an email boxing day and had no reply, and went on live chat to get help but no-one on line. I had to send another email or 2 and at last on 10 jan got an email with a phone no so I could talk to someone. I was told they never deliver to a ward, and frankly they were very busy over Xmas and the flowers were left at the reception and some hospitals don't even take flowers. I pointed out this should be made clear on their website. they would give me no refund, and said I should send in a complaint which would go to the lady I was speaking to on the phone as she was head of customer services, so what is the point of that?. I said how I had been trying to contact them for over 2 weeks and she said she was working her way through the emails, which was rubbish as I never got a reply from my 1st email. I would never use this company again, £30 wasted, and I was very embarrassed not to have sent my sick mother any flowers in hospital. They need to vastly improve their after sales service.

10 January 2013

Reply from iflorist

Dear Helen

I am very sorry to hear of the problems you have recently had with our services. Thank you for bringing these concerns to our attention. We welcome your feedback as we continually strive to improve on our customer service and relations. We are going to e-mail you personally on this matter as we would appreciate the chance to investigate this further and we can arrange for a resend of this bouquet to your mother. Please accept our apologies once again.

Kind Regards

Iflorist

Helen Barker´s profile

profile image of Helen Barker
Helen Barker
Reviewer
1966
United Kingdom

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