I ordered my flowers to be delivered to a hospital ward just before Xmas. They were never received. I sent an email boxing day and had no reply, and went on live chat to get help but no-one on line. I had to send another email or 2 and at last on 10 jan got an email with a phone no so I could talk to someone. I was told they never deliver to a ward, and frankly they were very busy over Xmas and the flowers were left at the reception and some hospitals don't even take flowers. I pointed out this should be made clear on their website. they would give me no refund, and said I should send in a complaint which would go to the lady I was speaking to on the phone as she was head of customer services, so what is the point of that?. I said how I had been trying to contact them for over 2 weeks and she said she was working her way through the emails, which was rubbish as I never got a reply from my 1st email. I would never use this company again, £30 wasted, and I was very embarrassed not to have sent my sick mother any flowers in hospital. They need to vastly improve their after sales service.
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