I ordered 3 costumes, a Skeletor Costume, a cowboy costume and a Catwoman costume. The Skeletor was awesome; the cowboy kit was ok/just acceptable but the Catwoman costume was rubbish. The material was see-through; it had 2 tiny bits of Velcro on the back to hold it together which kept coming undone; the mark didn’t sit correctly on the face (pointed to the ceiling) and the cat ears were make from what looked like a weird pair of sunglasses that would twist when put on and therefore not sit correctly.
The delivery service was a joke. ByBox seemed to have a brilliant and cheap alternative with their 2day delivery ‘click and collect’…it’s not brilliant. What Joker’s Masquerade forget to tell you is that there are only 9 locker (in Basingstoke) and if these lockers are full when ByBox attempts to deliver your parcel then they write ‘delivery failed’ on their website and try again the next day. When I saw this I decided to call ByBox to ask what will happens if they are unable to deliver in the 2 working days as promised and they said I would have to call them (ridiculous) if it fails and they will arrange delivery to another address of my choice…Why do I have to call them? Why can’t ByBox call me when their delivery method doesn’t work?
To conclude my experience with Jokers Masquerade: 1 in 3 costumes ordered will be crap and unless you want to manage your delivery on a daily basis and spend unnecessary time and money on phone calls to ByBox because their ‘click and collect’ delivery doesn’t actually work then go for it! Seriously though, do not use click and collect.
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