Ordered a upgrade got my phone 4 days later, only for the phone to brake down later that week. Phoned t mobile only 2 b told that I had 2 take it to t mobile shop which I did 2 b told the phone was knackered so once again had to phone t mobile only to be told I couldn't receive a replacement til days later which was no good cos I no longer had a phone which I could use! The call centre is not even in England and all you get is pushed from pillow 2 post and they make things up as they go along, you get no joy from them at all! DON"T SIGN UP FOR A CONTRACT ONLINE BECAUSE YOU WILL HAVE TO WAIT FOR A REPLACEMENT HANDSET where as you upgrade in the shop the shop will exchange for a new one there and then. I have now cancelled my contract u are not a valued customer just a number
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