Possibly my fault as I'm sure it would've been included in the small print and I didn't read it but I needed to change the delivery address of my flowers the day before they were due to be delivered (same area of Manchester) and it wasn't accommodated. I was told that as they were being couriered and the order had already been processed this wasn't possible. I wasn't offered a contact or any information on the courier so that I could ask them myself or any possible options whatsoever - I was simply told that I should've notified them of the change of address at least 48 hours in advance. Given the change was due to the recipient leaving hospital and her plans changing due to care needs this hadn't been possible. I explained this to the telephonist but this made absolutely no difference - "48 hours notice required". I wouldn't use them again as I felt the customer service was wanting.
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