Having used Overclockers for years without issue, I only recently needed to use their support department when an item I bought was faulty on arrival. Using their customer service forum my issues were dealt with promptly and politely by representatives that communicated brilliantly ad genuinely seemed like they wanted to help.
After they provided me with an RMA number I sent the faulty item back to them on a Tuesday evening and received a replacement Thursday afternoon the same week.
Only possible criticism I could have is they did not arrange for the faulty item to be collected and I had to pay to send it myself but I can understand when they are only a small-medium sized company - they are not Amazon but what they lack in corporate might they more than make up for with excellent personal service.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.