Having used Overclockers for years without issue, I only recently needed to use their support department when an item I bought was faulty on arrival. Using their customer service forum my issues were dealt with promptly and politely by representatives that communicated brilliantly ad genuinely seemed like they wanted to help.
After they provided me with an RMA number I sent the faulty item back to them on a Tuesday evening and received a replacement Thursday afternoon the same week.
Only possible criticism I could have is they did not arrange for the faulty item to be collected and I had to pay to send it myself but I can understand when they are only a small-medium sized company - they are not Amazon but what they lack in corporate might they more than make up for with excellent personal service.
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