Sharon Vaughan´s profile

Reviews (2)


not impressed!

This company is not good at communication! Had an issue with my payment method, but they didnt tell me (mail or telephone). Consequently, the christmas present I thought would arrive for my best friend, didnt arrive until I called Allposters to find out what had happened. I re-ordered, only to be sent a mail a day later to say the item was now "Out of Stock" and they had refunded my payment!!!! I got the print I originally ordered from another company in the end - was more expensive but it arrived in a week!!


I ordered a frame for a picture I was waiting to arrive from another supplier. I forgot to add a voucher for a discount at the time of ordering, so emailed Frame-it shortly after ordering, to ask if they could still use the voucher code? I received an email back within 10mins of mailing them, in which they confirmed that wouldn't be a problem. The lady from Frame-it (Danielle) also advised they believed the frame I'd ordered wouldn't be sufficient for the size picture I had ordered, so could they amend the frame size at no extra cost?....I agreed and the frame arrived about a week later! Now, this in itself is brilliant customer service but this is heightened when Christmas is round the corner and I never did receive the print to go in the frame in time for Christmas! Quite the opposite - I had to call that supplier who had not processed the order as they had an "issue" with my payment - but had neglected to tell me......
Anyway - WELL DONE FRAME-IT & especially Danielle!! I will be using you again!

Sharon Vaughan´s profile

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Sharon Vaughan
United Kingdom