The package that Heart internet delivers is quite comprehensive and their support when I had problems was fine. However when I came to cancel my annual subscription then all clarity and ease of use disappears. It is no easy task to figure out how to cancel the web hosting package, even though it is very simple to not re-new the domain name. I was left in the position of not having a website (domain name) but having a web hosting service for a non-existent website.
By the time I finally figured out how to cancel all the services, which involves numerous emails and a questionnaire, they had taken another years subscription from my account even though I had deleted my payment details!
I contacted customer services and despite the fact that they had not in anyway earned the money they took from my account just one day before, they refused to give me a refund.
I would stay away from this company.
I ordered a toilet and was contacted a few days later by the courier to say that it would be delivered, but they didn’t show up. I tried for nearly a week to contact the Bradford Bathroom company to find out what had happened and they didn't get back to me, so I put a dispute in with PayPal.
It is their company policy to cancel the delivery of anyone who puts a dispute in with PayPal. Every time I subsequently spoke to someone to arrange delivery, I was told, usually in a very rude manner, how this situation was completely my fault because I put in a dispute.
This company never once tried to contact me. They were rude and I never received a toilet and so had to put in a claim with PayPal to get my money back.
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