Marta Karminska´s profile

Reviews (1)

BeautyBay.com

Really disappointing experience

It really has been a disappointing experience to purchase from beautybay.com. While the product offer is great and the prices are competitive, my order (from 1 December 2012) has never arrived. And even that would be forgivable (sometimes a package can go missing, I guess) but my various attempts to contact them through their website or facebook were all just ignored (no replies or useless auto-replies basically saying that post office is to blame or that they are to busy to reply). Very frustrating. Worst customer service, like, ever...

Update: I am up-dating and up-grading my review as my package has finally arrived on 11 January. While I am happy about it I still think that a lot of hassle could have been avoided if the communication betwen BB and the clients was better. I do not mind waiting for my package but I also do not like to chase the company for any info. Anyway, all well that ends well, I guess.

14 January 2013

Reply from BeautyBay.com

Hi Marta,

Thanks for your feedback.
I'm sorry to hear your order has not arrived. I've asked Customer Services to contact you directly regarding this and they will resolve this for you.

Update:
Customer Services have informed me that emails have been sent to you on the 8th and 10th of January regarding your order. Please can you re-check your email (including junk/spam folders) for their correspondence so that they can assist you further with this.

Kind regards,

The BeautyBay.com Team

Marta Karminska´s profile

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Marta Karminska
Reviewer
1976
United Kingdom

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