If you're a buyer eBay's OK but if you're a seller eBay works against you. A buyer can leave a negative feedback without contacting the seller but the seller is not allowed to respond with a negative even if it is well-deserved. If you contact eBay to try and get fairness you will come up against a brick wall as the people on the end of the 'phone cannot think for themselves as they are just ruled by those far above them. It is a shame that there is not competition to eBay as, if there was, they would have to be more reasonable and equitable.
Also, and people I tell about this find it amazing, if the seller posts an item and the Royal Mail fails to deliver it, the buyer can leave a negative that eBay refuse to remove. eBay says it is the seller's responsibility to ensure delivery. Does this mean the seller has to drive round the UK or indeed the whole world delivering their items by hand??? Unbelieveably biased eBay!!
The table brazier I received had a broken part and the tiled top was very uneven. Spoke to helpful lady who agreed to send a replacement which is fine.
Most of the food is very tasty with a few exceptions which I will change on my next order. One thing that should be changed is the description on the breakfast packets - hearty. That describes the full English not a small bowl of granola!! But generally very good value.
Quick, fair-priced and very helpful.
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