I was almost finished with a hotel booking when I realised that I had one outstanding question concerning the hotel in question. I then decided to have a live chat with an ebooker rep and found myself chatting with Yolanda.
She listened to my problem and whilst I waited online she resolved my query and waited whilst I completed my booking.
Many others would have probably told me to check the matter myself but not this ebooker rep.
Certainly has made my mind up where I will contact next holiday.
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