I purchased a pair of UGG slippers as a last minute Christmas present utlising the option to state an alternative delivery address to my home address. The slippers arrived within 48 hours, perfectly packed. However, the slippers were too small and had to be returned.
The company's website provided clear informaiton on free of charge returns. I handed the package to my local garage on new Years Eve, for collection. I received a sequence of personalised emails tracking the process and my replaement slippers arrived within a week. My experience was completely hassle free and I will not hesitate to use this company again.
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