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Reviews (2)

Caravan Guard Insurance

Awful Company!

Avoid at all costs! Took out a policy in 2007 and run for three years with no particular issues. However, upon cancelling the policy when we decided to sell our caravan, I was told very bluntly there would be a 25% cancellation charge!! Upon questioning this and asking for some time to read the "small print", I was told in no uncertain terms to pay up as stipulated in the terms and conditions or I would be "pursued for payment by whatever means deemed appropriate"!!! After several telephone calls chasing me form payment I received a bailiffs demand for payment within two weeks of cancellation!!!! A truly awful experience that I am finding hard to forget several years on. Avoid.

25 February 2014

Reply from Caravanguard

Hi Dave,

My name is Lucie Carter and I am the PR and Communications Officer here at Caravan Guard.

I’m sorry to hear that you were disappointed with the service you received from us when cancelling your tourer policy.

As a former long-term customer your feedback is very important to us which is why I’d like to explain a little about policy procedure.

Cancellation fees are a common feature on the vast majority of insurance policies because it’s a 12 month annual policy. Cancellation charges only apply if you cancel midterm.

Before a policy is taken out, our Advisers go through its terms and conditions in detail with each customer – these include cancellation notice periods and charges.

We also advise customers to read their policy documents and handbook carefully as they too contain details on policy cancellations.

I would like to apologise again if you feel as though the cancellation policy wasn't made clear. We endeavour to keep customers well-informed throughout the lifetime of the policy.

Please let me know if you have any questions that are still to be answered.

Kind regards,
Lucie
Caravan Guard

Rutland Cycling

Fantastic!

Great price and quick delivery. Very smooth transaction. Highly recommended!!

Charming Man´s profile

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Charming Man
Reviewer
United Kingdom

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