I ordered some bits from New Look (only because collect from store was unavailable) on 27th December 2012. It is the 10th of January 2013 now and nothing. Fourteen days. Apparently they tried to deliver at 20.35 yesterday evening, which is a lie, because I was in ALL evening, and am in ALL evening, EVERY evening. This is the worst service I've had from a delivery company and I'm disappointed that New Look signed a 5 year contract with them. Not making the mistake of ordering to my home again.
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