This is my first review. I've bought from Nevada before (Guitars, pedals leads etc) and never had any problems which is a good thing. The staff have always been friendly and professional. However, in this instance I thought a review was worth doing.
Firstly, problems happen. It's a fact of life. It's how people deal with them that matters.
I recently had to return a Roland amp bought for me as a Christmas gift, which had a damaged floor stand which wasn't spotted at the time of purchase.
I was a bit apprehensive, largely due to my pre-conception that Nevada may be similar to other large distributers, such as certain Electrical outlets (did I mention I like Indian food), and therefore their customer service may be similar.
How wrong I was.
When I rang to explain the situation, they were very understanding, apologised straight away and said that if I bought it in they would be able to sort everything out.
When I did go in, after inspecting the amp they offered me a range of solutions (all good). And I opted for a replacement that they had in store. It had a different finish and they were happy for me to take a look at it first to make sure I was 100% happy. Shortly after, I was on my way home with my replacement. My only problem is the store is like an Alladins cave, so every time I go in there I always spend money no matter how hard I try to resist :)
Needless to say I'm going to carry on using Nevada and would recomend that others pay them a visit.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.