This is my first review. I've bought from Nevada before (Guitars, pedals leads etc) and never had any problems which is a good thing. The staff have always been friendly and professional. However, in this instance I thought a review was worth doing.
Firstly, problems happen. It's a fact of life. It's how people deal with them that matters.
I recently had to return a Roland amp bought for me as a Christmas gift, which had a damaged floor stand which wasn't spotted at the time of purchase.
I was a bit apprehensive, largely due to my pre-conception that Nevada may be similar to other large distributers, such as certain Electrical outlets (did I mention I like Indian food), and therefore their customer service may be similar.
How wrong I was.
When I rang to explain the situation, they were very understanding, apologised straight away and said that if I bought it in they would be able to sort everything out.
When I did go in, after inspecting the amp they offered me a range of solutions (all good). And I opted for a replacement that they had in store. It had a different finish and they were happy for me to take a look at it first to make sure I was 100% happy. Shortly after, I was on my way home with my replacement. My only problem is the store is like an Alladins cave, so every time I go in there I always spend money no matter how hard I try to resist :)
Needless to say I'm going to carry on using Nevada and would recomend that others pay them a visit.
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