Mr Kevin Pieper´s profile

Reviews (1)

Ebookers

Currency ewxchange not accurate

The currency exchange rate provided was not accurate. When I received my credit card bill it was $55 more than what was provided. In addition the currency exchange charge was $36. While a exchange charge was disclosed this seems excessive for a safe internet based charge. Bottom line: I thought I was getting a competitive rate but because of the deception/excessive charges: I overpaid by approximately $45 per airline ticket or $90 total. I will NEVER use ebookers again!

11 January 2013

Reply from ebookers.com

Dear Mr Piper - the transacting currency of the ebookers.com site is British Pounds.

ebookers actually only processed a fee of £20.00 and if you check your statement you will see that it was actually the airline that processed the fare directly.

As such we have no control over the exchange rate used by them or any international trasaction charges levied by your card holder.

Regards

ebookers team

Mr Kevin Pieper´s profile

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Mr Kevin Pieper
Reviewer
United States

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