I've been a customer for almost 2 years now and have been pleasantly surprise by the freedom allowed in switching between packages (upgrading and downgrading services). I cancelled my TV package entirely today -as I do not watch TV- and they even offered to downgrade me to Freeview HD so I won't have to pay early termination fee!!
Alas, I did because I didn't want to renew my TV license -like I said, haven't opened my TV in years! Would recommend Virgin to everyone.
I was offered a discount of 50% exclusively for me after getting a try at home packet, but was then told I couldn't because I had already used a 20% discount and I couldn't change it.
Then, I was offered a free pair because of this. A few weeks later I placed the order for the free pair and was told the offer doesn't stand anymore as management change.
To be fair, the glasses were in good condition but they took longer than expected to deliver.
FOLLOW-UP: I was told they don't feel happy upholding the old manager's offer. THEY DON'T FEEL HAPPY TO UPHOLD AN OFFER MADE BY THEM! FOR THE LOVE OF.... ARE THEY SERIOUS? AVOID. Too much trouble for nothing.
UPDATE: I see your answer. Wow. It's companies like you that should've gone out of business a long time ago. Not even one apology, ever since this issue came up? The 50% discount wasn't a general discount I didn't find out about. It was an exclusive discount FOR ME regarding the TRY-AT-HOME package I chose a pair FROM! Your manager agreed that I had a point and offered a free pair of glasses to make up for this. Then you take your offer back. AND NOT EVEN ONCE APOLOGISING SINCERELY! OH AND IT TOOK YOU AGES TO SEND ME MY TRY-AT-HOME AND MY FINAL ORDER. GlassesDirect's try-at-home arrived the NEXT DAY! Dude, I'm gonna buy the crap out of GlassesDirect. Look at all of my money you ain't never getting again... How do you sleep at night, knowing what kind of customer policies you enforce?
Roll over and go bankrupt.
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