G Jankowski´s profile

Reviews (2)

Wiggle.co.uk

Good prices backed by good customer service systems

I ordered some cycling shoes and pedals at a really good price and unfortunately, they sent the wrong colour items. I had to use them as they were needed and although this contravened their normal returns policy they made arrangements to replace with the correct items and then informed me I could keep the incorrect ones as well!

It is a good website to find items and to purchase on and is supported by good information to track your delivery. Most important for me, I got the same inclusive delivery price even though I am based in France.

I am very happy to recommend them to other purchasers.

Pots and Pans

Avoids displaying true cost of purchase

The price looked good and I committed to buy entering my card details only to find that they then slapped on an unreasonable delivery charge. Take care in using their online site.

14 January 2013

Reply from Pots and Pans

Dear Customer,

Our standard delivery charge is £5.95, details of which can be found on our Delivery and Returns page on our website, and all delivery options are chosen by yourself before check out with a credit card - I can't imagine why a delivery charge was added after the fact. Perhaps this was a technical error - would you like to get in touch with us and we can check this for you?

Yours,

Kate
Pots and Pans Customer Service Team

G Jankowski´s profile

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G Jankowski
Reviewer
United Kingdom

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