I moved to Sheffield back in June and we decided unfortunally to go to Virgin Media. We filled out a load of forms than a week later we got it installed. I thought it was brilliant HD chanels and Comedy Centeral.
We then moved out to a better house and we called Virgin Media and asked them we will be moving out and If they can move our service to our new address.
We got charged £10 for the move, Which we didn't mind. They told us to cut the fibre optic cord which was a pain in the neck.
We had to wait 2 weeks for the engineer to arrive and we had problems with the Tivo Box. Great. The engineer said it'll take an hour for our service to be up and running. However it took forever for us to have our chanels back. Finally we got our T.V to work.
I tried to see if the phone line was working, No It wasn't working the numpty wired the phone line wrong. We then got a letter through Virign saying that we called up 118118 and 0845 numbers which we couldn't because the phone is useless. I sent them an email stating this and we had to pay our £130 phone bill which wasn't our before they sent out an engineer. We paid it and an engineer came out and he said that it was impossible to use the phone. My husband had the lovely time of being on the end of Customer Service, They were useless and didn't refund us.
About a month later our Tivo Box decided to reset it self every 5 mintues. Yet again we had to ring Mrs Sarcastic and she was convinced it was our fault that the Tivo box wasn't working. So we had to pay our over priced bill before the engineer arrived. He gave us a new box YAY. The Internet is crap too! We asked for the fastest internet speed as my husband is an Xbox gamer and he needs a fast internet connection. I struggled to sig in to anything and watching youtube videos all they did was buffer. We decided to move to Sky and I asked them I emailed them for us to get disconnected, Our final bill was £530 for a service we couldn't use. I got a bill from them this morning saying our bill was £300 for this month after we told them we got disconnected. Sneaky bastards. We moved over to Sky and never been happier, Having no problems with the internet, phone line or TV.
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