I booked with Suncar in September for 4 day hire in November this year in Malaga. I had e-mail confirmation from them then I got an e-mail from the car hire company in Malaga to say they had not paid them, to book direct and dont use SUNCAR. I have copied this below.
When I sent this e-mail to Suncar they sent me e-mail after e-mail responding to me sayng "how can I help" with one operations manager after another, but nobody doing anything. This was until the funds had cleared for the car.
This was only 42 Euro so the money is not a the issue, it is that these people are thieves and people need telling. Their so called help line doesn't ever answer and simply put I think this is a shell company taking peoples money, they should be reported to the police.
From: Reservations Car Hire [mailto:firstname.lastname@example.org]
Sent: 20 September 2010 19:55
To: Mike Stephenson
Cc: Sebastian Moreno
Subject: 05/11 Car hire Málaga - Marbenjo
Dear Michael Stephenson,
We are Marbenjo your car Hire company in Málaga. We received a demand of the company Decode/Rubbe/Sun Car to confirm your booking.
Just to inform you that this company did not pay us. We recommend you to cancel your booking with Decode and then book directly with us.
So please get in touch with Decode, cancel them and let us know if you like to go ahead with the booking directly with us.
Kai Adam – Reservations
Group Marbenjo S.L.
E-Car Hire Málaga
Horario / Opening Hours:
Lu-Vi / Mo-Fr: 8:30-14:00 / 17:00-19:30
Do / Su: Cerrado / Closed
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