Purchased Xmas presents for kids booked 1 week before their cut off date. However, they never arrived - then arranged for a refund which I was promised I would get within 7 days. They then deliver the parcel on the 8th of January (by posting a note and leaving in the dustbin). Now I have to arrange for a recollection of the goods and then got to wait for another 7-10 days after they have received their goods. Throughout the whole process they just make it that its not their problem - its your problem and its you who has to do resolve it. I have 3 young kids - will never deal with again.
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