Ordered an item and was emailed 3 days later to say it was out of stock. It took 2 emails and a phone call from me to find out when it would be back in stock. Was given a date when it would be in stock and was promised it would be sent out to me the same day. They missed the post so it wasn't. Item then sent on 3 day delivery service despite me saying I needed it quickly.
To be fair when I spoke to Hadrian via email he was very helpful but the other customer service people were useless and didn't even read the emails I sent chasing the item merely replying with a boiler plate response.
Having used many different scuba suppliers I now buy everything from Aquanauts. They offer the best prices around, their customer service over the phone or via email is great and they offer free delivery with txt / email notification of the delivery slot. Don't hesitate in ordering from them, you won't be disappointed.
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