Waited ages for them to contact me after I had sent them my glasses (with the worry that they had disappeared in the post) and in the end contacted them but the customer service was excellent. Not sure the frames were cleaned very well before the new lenses were put in and they were unable to replace the arm covers but that aside I would use them again.
The Box Office had no record of my booking. They searched through all the correspondence from Last Minute but could find nothing. Luckily they let me in but it could have been nasty.
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