Valerie Mason´s profile

Reviews (1)

National Tyres and Autocare

Ordered online but tyres had not arrived when we went to our appointment

This was my first experience of ordering tyres online the reason I did it was to save some money. The ordering process was brilliant and chosing when I wanted them fitted was I thought great. I received confirmation of my order and appointment immediately and it was only 3 days after I ordered the tyres and this fitted in with the rest of my week. I arrived for my appointment left my car and keys with the office and walked into Elgin whilst my tyres are fitted. When I arrived in Elgin I received a call from National tyres to say that tyres had not arrived and they could not do the job. I was not best pleased as it is a 70 mile round trip from where I live and this cost me around £13 in petrol costs for a wasted journey. Why I was not informed when I left my car at the garage that my tyres had no arrived or even a callbefore my appointment enabling me to postpone my journey would have been good.

21 January 2013

Reply from National Tyres and Autocare

Dear Valerie Mason,

We do apologise for the inconvenience that has been caused.
You should have been notified prior to the visit that the tyres were not available at the branch instead of making a 70 round trip.

I will pass this review onto a customer service manager for investigate.

Kind regards
National Online Team

Valerie Mason´s profile

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Valerie Mason
United Kingdom