Always excellent. The best communication I've received from any delivery company. Text and allocate a sensible delivery window with a range of additional options. Quality.
Failed to deliver the first time. I contacted myprotein and arranged a re-delivery. Again no product. Contacted myprotein again and was assured a refund would be processed within 3-5 working days. Nothing. Myprotein now no longer responds to emails, and if you've tried getting through via the telephone - good luck, it's a full time job in itself. Used to be an ace company but no longer. Real shame.
Delivered as scheduled - to the minute in fact. Great product and very good customer service; unlike myprotein they deliver, answer the phone and respond promptly to emails. Great stuff.
Tried to deliver twice, then inexplicably decided to return to depot - thirty miles away - rather than drop off at local post office - 50 metres away. I then completed the form asking for the parcel to be re-delivered to my local post office. Didn't arrive.
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