Helen - Aislings mum :) ´s profile

Reviews (1)

Uni Baggage

was disappointed to find that the identified courier hadnt received confirmation of the online booking

My daughter had suggested booking through unibaggage in order to get a bag from dublin to brighton. the website was very straight forward and easy to book however when the labels came through there was no bar code only a delivery address. I was concerned about this and the huge time slot of 8am to 6pm for a potential collection. This is not feasible for anyone. it is also not possible to leave a bag somewhere outside a home with a note to the driver on the door.
On the day of pick up I contacted unibaggae to confirm re labels and was informed the courier would bring a bar coded label and who the courier was. I contacted the courier to be told they had no knowledge of the collection through unibaggage. It then took a further two hours to sort out what was going to happen and was only resolved by me going online to the couriers website and being fortunate to find a depot 10mins away. I left the bag at the depot and went to work two hours late!
This is not to say that the staff from unibaggage were not helpful. I found them to be both polite and courteous on the phone but I had in good faith ordered a service and expected it to be delivered on.

14 January 2013

Reply from Uni Baggage

Hi Helen, I am very sorry if you had any problems. All bookings are sent automatically to the courier once booked. The courier would have had your booking on the day of collection. Some of our labels do not have barcodes. Couriers will attach tracking labels once collected.

You can leave your item in a safe place for collection with a note to the driver, this is not a problem.

All this information is in your confirmation email. We ask all customers to fully read the email as it contains important information.

You booked a door to door service and one our advisers contacted the courier to ask them to print the labels at the depot for you so you could drop your item off. This is what caused the delay as this is not a normal service we provide on our Ireland route.

I am disappointed that you only awarded 2 stars based on the service you received from Uni Baggage.

Helen - Aislings mum :) ´s profile

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Helen - Aislings mum :)
United States