Ram Gupta´s profile

Reviews (1)

UK Sport Imports

Dont Buy from UK Sports Import - Buy Elsewhere

My shopping experience with Uk Sports imports started with the purchase of a snooker table. I received the goods on time but in assembling the goods I noticed items were missing. Not only were items missing, the product was damaged, which wasnt noticeable until a day or so later. With it being Christmas time and knowing they would be closed, I emailed their customer services within a couple of days. They took almost a week to respond and then said that I have waived my right to return as distance selling only covers me for a 7 day period. Their customer service is atrocious and I recommend NEVER to buy from them. Buy from a honest, reputable on line retailer, which unfortunately I didn't.

Jo Maybeme found this review useful

28 January 2013

Reply from UK Sport Imports

Dear customer,

Firstly, please accept my apologies for the problems you have had with your order. We do sell thousands of these items and it is very rare that they are received with missing parts. Looking into your case I can see that we received your initial email on 26th December 2012, to which we responded on 28th December 2012. Christmas is our busiest time of year so I am sorry if there has been any delay in sorting the matter out for you. I can see that we have arranged to collect the pool table for a full refund.

Once again please accept my sincere apologies for any inconvenience you may have been caused and should you have any further questions please do not hesitate to contact us direct on info@uksportimports.co.uk
Best Regards
Customer Services

Ram Gupta´s profile

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Ram Gupta
United States