It pains me to write a bad review, but here it goes.
My phone fell out of my pocket on my way to the gym, leaving the corner of the screen cracked. I shipped it out to them just before the winter holidays, and it took them approximately two weeks to get my phone fixed (the LCD behind the screen broke in the repair process, but they provided a new one free of charge). I didn't mind the longer-than-expected wait, but as a gift for waiting, I received a complimentary back cover and overnight shipping. The screen is as good as new now, but when I got it back I noticed that there were other problems with the phone:
1.) The original back cover was cracked and chipped.
2.) Both of my back covers snap onto the phone alright, but now there are open crevices between the phone and the cover. With it being slightly thicker, my phone no longer fits in my protective hardshell case.
3.) The GPS/navigation features of the phone no longer work.
4.) The camera no longer functions.
5.) I've experienced a few dropped calls. I'm not sure if this is a result of their service or my carrier.
For me, it was an inexpensive service that tried to provide good customer service that fell short, and ended up producing headaches in spite of it all.
I revised my review, changing my ranking from 2 stars to 1. Following my bad experience in January, I sent my phone back to BrokeMyCell.com so they could manage the repairs, but they haven't been very good with communicating with me. They don't answer their email or phone calls, and it's basically been since December since I've had a phone. They still haven't fixed the problem. My experience with BrokeMyCell.com has truly been terrible.
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