Basically the place we rent from gave EDF the wrong meter serial and reading when we moved in, so when it came time to enter our real readings the system was like 'we can't let you do that Dave'. Easy fix, I'll just phone EDF let them know the issue get it resolved in a matter of seconds, afterall it's what a couple of strings/integers in a database right?
Oh how I was so so wrong.
Five months down the line, contacted numerous complaints departments, have a phone bill of £50 from contacting them altogether over the months, sent numerous emails and website contact forms. NOTHING resolved, every time it's "We're looking into this". Sure you are. In the meantime I can't submit readings so I'm being charged over the odds for gas! Which is likely why they aren't bothered, after all their making decent money from me. Nothing but a massive scam and I wont ever use them again for the rest of my life. Wouldn't recommend these to an enemy never mind a friend.
A shame you can't rate lower than one star, doesn't even deserve that.
After having some problems getting my mattress supplied and delivered I was left without the one I wanted particularly due to supply issues, the director has since phoned and apologised personally about this. It was obvious he cared a great deal about customer satisfaction and his companies reputation (which is a rare thing these days). He's now arranged for me to get the mattress I was originally after (with no extra charge), as well as keeping the old one so I couldn't be happier. After being reassured my issues were a one off, and that they take customer satisfaction seriously, I genuinely believe them as they didn't have to call me to sort anything out, that was their decision. Would order from here in future my faith in them has been restored as a customer.
To sum up I've come away quite happy and reassured that there are companies out there that still care about their reputations and customers!
Belinda Burkey found this review useful
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