Henry Gollop´s profile

Reviews (2)

DickiesStore.co.uk

Everything great apart from cost of returning item for exchange

Ordered Ergo 22 trousers they were to big and on the heavy side for summer. Sent them back to exchange for grafters two tone. No problem with exchanging them just not that happy about having to pay to send them back. The new trousers are good, quite light weight but durable. Overall happy with the whole experience.

13 August 2013

Reply from Dickiesstore.co.uk

Dear Henry,

Thank you for your feedback regarding the cost of returns.

Here at DickiesStore we are always listening to the views of our customers to improve the service we can offer. I am delighted to inform you that as a result of your feedback all returns to DickiesStore are now totally FREE.

As of August 2013 we have teamed up with Collect+ to offer our UK customers a free and simple returns service.

If you would like any more information, please do not hesitate to contact us on 01773 514748 or see our website returns page; http://www.dickiesstore.co.uk/refund.

Best Regards,

Katy
Customer Service.

BananaFingers

Easy, straightforward and a good service

The service was exactly as you would expect from a Internet company these days, an easy website to use and a decent delivery service (Royal Mail). The only improvement I would like to see would be more information and reviews of the products but really overall I have nothing to complain about.

Henry Gollop´s profile

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Henry Gollop
Reviewer
United Kingdom

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