I ordered the Bonjour day bed on line - very easy website to use.
I was given a courtesy call 2 days prior to delivery (with a 2 hour time slot) and the delivery guys rang me to say they were on their way at the prearranged time. They put the bed together really efficiently and took away all the packaging. Excellent service all round and the day bed looks great. Really comfy too :-)
Website was easy to navigate. Received a prompt email regarding order and again about dispatch.
One fault - the packaging could be a bit more eco-friendly for disposal - but that's a personal bugbear of mine ;-)
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