We used them once before and
it was perfect. They were 15mins late this time when we arrived, but it took 10 for us to unload the car anyway, so it wasn't a problem except that the guy gave us a bit of shit when we were 30 mins late coming from baggage collection on the way back. We paid the £4.90 excess charge on the ticket on the way out. This was now 1hr from when we first phoned them from the Passport queue.
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