Cliff Tommey´s profile

Reviews (1)

Battery Station

Don`t expect to get What you ordered.

Batteries seem to be genuine Duracell and arrived very quickly,but I ordered and paid for Duracell Plus,what I received were marked Duracell but no plus.When I e-mailed the company about this their explanation was as follows:- "These are Duracell Plus but as they are supplied in bulk by Duracell they do not put the Plus on them".Eh! "but if you are not happy please return the goods." Can`t be bothered!

Draw your own conclusions!

14 January 2013

Reply from Alfafado LTD

This is completely true. Duracell manufacture their product provided in bulk in Germany and the batteries are not marked Duracell Plus but Duracell. We have a letter from Duracell confirming this. We have many happy customers using this product who have now ordered multiple times. In fact from time to time, our products are ordered by Duracell to check for authenticity.

We offered Mr Tommey a full refund when he made us aware that he was unhappy with his order. Mr Tommey's mention of 'Can't be bothered' is certainly not justified here. Our customer service staff respected his wishes right away without any quibbles whatsoever.

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Cliff Tommey
United Kingdom