Mobiles

Very bad faulty phone return service.

Ordered my iphone. After I realised is faulty phone has been sent back. Now is 12th day I have no message what is happening with my phone. I was calling them few times and nobody was able to tell me anything apart of "we still waiting for a courier to deliver phone to us" or "stack somewhere in our office" . It was no motivation to find out what was happend. Now I am on my holidays without my phone and any message or email with information what is happening. Simply thing which is phone return/ exchange for mobiles.com takes ages.