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Reviews (1)

Richer Sounds

London Bridge Store terrible customer service

Given the amount of negative reviews about this store on this site you'd think RS would do something about it. I went in there last year to buy an amp. The store was empty at the time and they never acknowledged me, seemed disinterested and were just millling about. I then had a look around the shop to see if they had the amp on display (they didn't) so I asked the deputy manager behind the counter if they had it in stock. She didn't even look it up just said no sorry, I wasn't even offered an alternative. This is in complete contrast to two other stores I had been in a few years ago (Leeds and Newcastle) where staff were attentive, friendly and wanted the sale.
Not really what you'd expect from the FLAGSHIP store

17 January 2013

Reply from Richer Sounds

Hi there,

I was most concerned to read of your poor experience at our London Bridge store.

I can confirm that, since your visit of last year, we have had a change of team in-store and the colleague who served you is no longer with Richer Sounds.

Of course it was genuinely concerning to read your comments and I am only too sorry that the service on that occasion didn't meet the standard that we expect.

Indeed, our customer service is paramount to us, and we do take all customer feedback on-board with a view to improving our overall level of service. However, I do feel that I should point out that we serve thousands of customers each and every week and the vast majority are happy with our service.

Meanwhile, please accept my apologies for the obvious inconvenience. Please do not hesitate to contact me direct if I can be of any further help. My e-mail address is john.p.clayton@richersounds.com.

Many thanks,

John Clayton
Operations Director
Richer Sounds

Darren Henry´s profile

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Darren Henry
Reviewer
1978
United Kingdom

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