I ORDERED ITEMS FOR CHRISTMAS ABOUT A WEEK BEFORE I WAS TOLD WOULD HAVE THEM IN 2 DAYS, WHICH I DID NOT.I EMAILED ABOUT THIS AND WAS SENT AN AUTOMATED MESSAGE THAT ENABLED SEVERAL OPTIONS AND TO TRACK THE ORDER SO I DID.
I FOUND IT HAD GONE OUT GOT BROKEN BETWEEN THEM AND THE COURIER AND SENT BACK.SO I EMAILED AGAIN GOT THE SAME AUTOMATED MESSAGE TUT SO I EMAILED AGAIN WITH NO RESPONSE AND YET AGAIN, AS I FOUND OUT THEY HAD TAKEN PAYMENT. I WAS TOLD EVENTUALLY THE ITEM WAS BROKEN IN TRANSIT AND THEY WILL REFUND WHEN THEY GET THE ITEMS BACK. I WAS DISGUSTED. ALSO IF I RE-ORDER THEY WILL REFUND POSTAGE. NO GOOD TO ME SINCE THE ITEMS WERE NO LONGER IN STOCK OR AVAILABLE.
I GOT THE OPTION TO PLACE A REVIEW WHICH I DID EXPRESSING MY DISGUST AT NOT RECEIVING MY GOODS BEING CHARGED AND HAVING TO WAIT FOR A REFUND THEY SHOULD NOT HAVE TAKEN IN THE FIRST PLACE, AND THAT THE CUSTOMER SERVICE WAS BAD AND THE ITEMS OBVIOUSLY NOT GOOD AS I DID NOT RECEIVE THEM.
THEY WOULD NOT ALLOW THE REVIEW TO BE POSTED ON THEIR SITE WHICH AGAIN IS A DISGRACE THAT THEY ONLY ALLOW GOOD REVIEWS HENCE I WILL NOT BUY FROM THEM AGAIN
SIGNED GINA DAMBROSIE
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