This shambles of 3rd party couriers I wish I'd known about track record .
I ordered 3 items from a catalogue who uses them to deliver your goods safely.
Thing is I waited in on Monday and Tuesday until 3pm , couldn't be there the 3rd day and had no card with any reference to arrange a suitable delivery slot.
After checking my online catalogue account "track your parcel" on Wednesday evening I say what I expected - On the dates through Mon-Wed it showed as "FAILED TO DELIVER". Now I wish I'd took a screen shot.
On Thursday I phoned the catalogue to ask if I could re-order, I was told the 3 items were now stores in a container to be returned to their main depot. I couldn't re-order as item/s were out of stock .
THIS IS WHEN THE MAYHEM STARTED ! !
I ordered some other goods as my balance was nearly clear. Then after receiving them I got my statement in WHICH INCLUDED THE 3 ITEMS THAT WERE RETURNED TO THEM.
I Phoned them immediately to query it and was told it must be a clerical error .
Then after a week I got a phone call saying THE SPOKE WITH THE YODEL COURIER AND WERE HAPPY WITH HIS ANSWER- HE RECEIVED A SIGNATURE FROM ME AT HOME ON WEDNESDAY , THE ONLY DAY I WASN'T THERE, AND CONFLICTING AGAINST ME PHONING THE THURSDAY, DAY AFTER ?
I thought or would be sorted easily as there system would show I'd phoned ans told they had it in THEIR POSSESSION ON THURSDAY . All they got to do is listen to the call I made from my number and things would be all fine .
THIS IS NOW 6 Months later and I don't know who can help me. I've tries CAB,OFFICE OF FAIR TRADING AMONGST OTHERS . THE ORIGINAL COAT WOULD'VE BEEN £216, Now it has been passed to a debt collector and stands at £337, which I have to pay 20 per month to.. My limit was £1800 after 24 months without any problems. I feel I've been treated as the crook and tbh after speaking to some people they say if they were going to say they never received anything they would have done it for as near to limit .
Basically If anyone has a way in which I can prove I never signed for them and how they will not listen to conversation PLEASE PLEASE PLEASE ADD A COMMENT WITH HELP!!
Being unemployed it made paying for essential things possible , now its made me ill with frustration .
PS-I SPOKE WITH SOMEONE WHO WORKS AS A COURIER AND HE TOLD ME THE SUPERVISORS LOOK AT HOW MANY DELIVERY'S AND CAN JUSTIFY >0.5% NON RECEIPT AS ACCEPTABLE ..100% IS ACCEPTABLE. ANYTHING ELSE CRIMINAL. WITH TECHNOLOGY TODAY THE METHOD OF RECEIPT IS VERY POOR, YOU CANNOT SIGN A DAMAGED DEVICE. WHY DON'T THEY USE SMS ? ALSO YOUR SIGNATURE IS NEVER IDENTICAL TWICE , THEY MUST'VE COPY & PASTED AS THE DEVICES THEY USE "STORES" ALL OLD ONES.
AGAIN HELP NEEDED PLEASE.
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