Mark Wheeler´s profile

Reviews (1)

Goodprint

Dont send an e-mail if its urgent

I ordered a batch of cards- my error, got phone number wrong, so re-ordered them, and sent an e-mail to say I needed them urgent due to business trip, no reply- day 2- no reply so sent a message via login page- a reply- 'we send them via royal mail, unable to say what time'.
I go on business no business cards- not the best service for delivery, but lovely cards.

17 January 2013

Reply from Goodprint

Dear Mark,

When I check your account I can see you sent an email on the 8th January very late at night and we responded in the morning the next day, so I don't know why you won't have received it, I am sorry. On the fast service we guarantee a dispatch time of 2 working days but we cannot give you a delivery date because it is sent by Royal Mail and not a trackable service. The guaranteed delivery we do is the express service which is shipped the same day if ordered before 5pm and you will receive the goods the next working day by courier.

Kind regards,
Alexa Newby

Mark Wheeler´s profile

profile image of Mark Wheeler
Mark Wheeler
Reviewer
United Kingdom

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