Robert Davinson´s profile

Reviews (1)

TransferWise

Could do better!

The first transfer I did worked very well, the second required me to put in my ID details. I tried to send a Word document that I had scanned a foto of my passport into. The screen gave no confirmation or denial that I had successfully completed the upload although the web page gave me a busy signal on the tab. The system kept saying that if I had not sent my ID I should do it...I had already transferred £3000 to TW . I waited for half a day then tried again to lad my ID...with the same result. I contacted the help desk and was just told to make sure that I had pressed SUBMIT (which I had both times). After a day or so I went back and still nothing had happened. Looking at the type of files that could be uploaded i did notice that .doc was not listed...so I coinverted my word file to a .pdf and tried again. This time I quickly got conformation that my ID had been uploaded and shortly afetr it was confriemd as accpeted. It then took a few hours for the transfer that I had done a day or so before to be recoginised. In the end the currency conversion went Ok but you need to spend a bit of time on the ID confromation module. I still do not knwo if it was my .doc file that was accpeted or the .pdf file.....you need to tell the user what is happeneing and whether the upload has been accpeted OR NOT.

All in all I am a fan but I was a bit frustrated with this transfer.

Bob Davinson

Robert Davinson´s profile

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Robert Davinson
Reviewer
United States

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