Mr P J Forester´s profile

Reviews (1)

Jokers' Masquerade

more care in packing

Though the costumes we ordered were value for money, I was dissapointed with the head dress for one of the costumes as it had a large piece broken off. The broken piece was not in the internal packaging nor the cardboard box that all items were sent in. It must have been quite obvious to the person packing the goods that the head piece was damaged. Luckly, I had ordered the costumes well in advance of the date required and after a phone call a replacement was sent immediately. Quality control was poor but once all goods had been received, I was fairly happy but the need for me to phone an 0845 number to resolve a problem made me incur an extra expensive of not my making.

14 January 2013

Reply from Jokers' Masquerade

Dear Mr Forester,

Thank you for taking the time to leave us with a review. We are pleased to read that you found the goods to be value for money and hope your event went well.

Please accept our sincere apologies for the initial mask being damaged. This matter has been highlighted to the warehouse manager who will ensure that all staff are sufficiently packing our more delicate items. I am pleased that we could be of help to quickly resolve the issue. We try to reduce the cost of contact as much as possible. An 0845 call rate is equivalent to a local call rather than a premium rate number (0870). We make no money from the call and are more than happy to call you directly if requested.

Thank you again for your feedback and hope we can have the opportunity to re-affirm your faith in us in the future.

Kind Regards,

Mr P J Forester´s profile

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Mr P J Forester
United Kingdom