Jean´s profile

Reviews (2)

FancieDress.co.uk

Very very poor service... I dont advise using this service at all.

Fancie dress made me pay approx. £11 for next day delivery and the package arrived two days later; the tracking number with Royal Mail confirms this. In addition, there is no phone number to contact the company on.

24 October 2013

Reply from FancieDress.co.uk

Dear Jean,

I have just checked your order details and your tracking information.

You ordered on the 9th October 2013 at 6:24pm, your order was despatched on the 10th October 2013 the next working day as you placed your order after the 3pm cut off stated clearly on our website both on the product pages and during checkout. Your order was delivered as promised the next day on 11th October 2013 as per the express next day service that you chose from three delivery options offered to you as a choice during checkout.

Your order was despatched and delivered on time as per the delivery option that you selected.

We no longer offer telephone service as a primary form of contact however our online contact form is easy to use and you are welcome to request a call back if you wish to speak to us in person at any time.

Kind Regards,
Phil
Customer Services

Jean´s profile

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Jean
Reviewer
United Kingdom

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