I had my reservations about getting my lenses replaced/reglazed by an online company but I needn't have worried. The lady I spoke to on the phone was friendly and helpful, I got my prescription updated on my glasses quickly for a very reasonable price and my glasses were even tightened when I got them back. A very happy customer! Would definately recommend, and will probably use again in the future.
How a "company" with such horrendous customer service and poor operation management is still afloat/ still wins contracts from big names/ has still NOT been shut down or at very least had its internal processes reviewed in this day and age is beyond me.
Found a failed delivery card left in the morning - was in all morning with the door within earshot, no knock or sign of attempted delivery apart from the failed delivery card. Fair enough, perhaps I'd gone temporarily deaf.
On trying to reschedule delivery/ pick-up from depot with the reference number on their card as advised, was told numerous times by their website AND their phone line that the reference number was not recognised. Bare in mind I tried this various different times throughtout the day on the day of failed delivery and the following day just incase theyre system hadnt been updated yet.
No telephone number to ACTUALLY SPEAK to someone on HDNL website apart from the useless rescheduling line, though fortunately I managed to get hold of two different depot numbers from some nice people on the web for my nearest depot. BUT noone actually answers either of the phonelines for the depot.
So, I contact Office (who i ordered from) they eventually (4 working days later) let me know that theyve asked the courier to redeliver, though with no ETA
Day 1 (day i was informed id have a redelivery) - no parcel. Fair enough.
Day 2 - no parcel
Day 3 - no parcel
Day 4 - thats today.....STILL NO PARCEL
I JUST WANT MY ORDER! DELIVERY OR PICK UP I DONT CARE I JUST WANT IT!!!!!
Also note: unlike so many other people on this site, I have actually once received an order from HDNL, however this was only after a failed delivery and i picked up from my local depot. Okay the failed delivery wasnt their fault that time and they did leave a valid referenced card - WELL DONE. However when I went to collect my parcel, I did get it, but the Norwich Depot was an absolute state, parcels piled/ toppling everywhere looked horrendously disorganised...I thought not alot of it at the time as they did actually find my parcel, but perhaps the shockingly kept depot was just scatching the surface on a truely catastrophically run sham of an organisation.
STEER CLEAR AT ALL COSTS - POOR COMMUNICATION WITH CUSTOMERS, POOR ORGANISATION AND POOR SERVICE.
THEY MAKE ME HATE INTERNET SHOPPING AND THATS SAYING SOMETHING BECAUSE INTERNET SHOPPING IS LIKE CRACK TO ME!
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