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Reviews (1)

Okobe Ltd

"Item prepared for dispatch" Suddenly refunded with no explanation, despite plenty of stock

I ordered a copy of Photoshop CS5 from this shoddy company. The money was taken from my account and I received the usual emails saying that my order was being processed and my item was being prepared for dispatch. The webpage for the item in question shows that there is plenty in stock (180 odd).

I didn't hear anything for a couple of days which I thought was odd. I politely enquired as to whether or not I would receive an update when it would be dispatched as the email from a couple of days previously stated that it was "picked and ready to be dispatched".

After enquiring, I quickly received an email saying that my refund had been processed for this item. My bank statement corresponds with, but there was no explanation whatsoever as to why they couldn't dispatch my order. Despite emailing twice, they haven't replied. Slightly suspicious seeing as their "average response time" is just over 1 hour", a figure which implies that it is updated daily.

Their "available stock" system is a lie as well. For the item I ordered it fluctuates between something like "130" some days and on other days it is "180".

Okobe are a joke. Their customer care is crap. Avoid like the plague. If something is too good to be true, it usually is!

Dominic ´s profile

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United Kingdom