Helen Moore´s profile

Reviews (2)

LookFantastic

Outstanding service as usual

LookFantastic never let me down. They always have the products I need and they send them straight away. Thanks for the wonderful service you provide.

22 November 2013

Reply from Lookfantastic

Hello Helen,

Thank you for your review.

It is great to hear that you have been so satisfied with the orders you have placed with us. We look forward to dealing with you again soon.

Many thanks once again for your time.

Kindest regards,

Lookfantastic.com Customer Care Team

Nabru

Excellent service but........................

Video on how to construct sofa was a bit misleading. Made it look so easy when it was quite difficult as the pieces that need to be inserted into the material were very tight fitting and we were scared that the fabric might rip. Nice looking sofa though, but there was a grease spot on the arm about the size of a thumb nail which I've just about managed to get out with gentle cleaning. While we're pleased with the sofa, it is very heavy and there's no easy way to move it to clean around and under it as the pieces aren't fixed and pull out when you try to lift it. Overall though, reasonable value for money and plenty good enough for the room it's in.

12 January 2013

Reply from Nabru Limited

Hello Helen,
Many thanks for your review and your feedback. As regards the seat covers it is important that these are tight as if the covers were loose or baggy this would very much spoil the appearance of the finished sofa. We ensure that the covers are strongly sewn so that you can't rip or tear them when fitting them or during use, there are also notes in the instructions that explain this along with some tips on fitting the seat covers, you can also see some videos on our website and on our youtube channel. In general the best way to fit the covers is just to push them in.
We are sorry about the mark on the cover, that shouldn't have happened, if you need a replacement please contact us.
As regards cleaning under the sofa, the easiest way is to lift out the seats and backs which should only take a minute or two and will make cleaning much easier. Many thanks,

Team Nabru

Helen Moore´s profile

profile image of Helen Moore
Helen Moore
Reviewer
United Kingdom

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